# Gateway API (Lookup API) Failure Increase on Three in United Kingdom

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 12m
- started 2026-10-27 15:15 UTC
- Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
- id: DWN-895f37c6df
- Official page: https://stspg.io/ft58w67k80g0

## Updates from Twilio
### 2026-10-27 15:15 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-27 16:17 UTC: identified
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-27 17:19 UTC: monitoring
We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-27 19:27 UTC: resolved
The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

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