# Automated Alert: No Customer Impact

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 53m
- started 2026-09-28 19:50 UTC
- id: DWN-8a1c635170
- Official page: https://stspg.io/8xhl0d2jdprv

## Updates from Twilio
### 2026-09-28 19:50 UTC: investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-09-28 21:43 UTC: resolved
We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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