# MMS Delivery Failures From a Subset of Twilio Long Codes to Liberty Media Puerto Rico

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 58m
- started 2026-05-04 20:49 UTC
- MMS Long Code, North America
- us
- id: DWN-8a82b04345
- Official page: https://stspg.io/pwxxjdcxtlhw

## Updates from Twilio
### 2026-05-04 20:49 UTC: investigating
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-04 21:06 UTC: identified
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-04 21:13 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-04 21:15 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-04 22:13 UTC: identified
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-04 22:47 UTC: monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-05 00:47 UTC: monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-05 01:48 UTC: resolved
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.

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