# On Call Engineers are Investigating an Issue Affecting Flex

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 32m
- started 2026-04-15 13:26 UTC
- Flex Application Platform
- id: DWN-8b0ca5cb31
- Official page: https://stspg.io/yty5g4b92l0v

## Updates from Twilio
### 2026-04-15 13:26 UTC: investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-04-15 13:58 UTC: resolved
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

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