# Users cannot select plans in the account onboarding flow

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 57m
- started 2026-07-14 17:40 UTC
- Other
- id: DWN-8c10b56caf
- Official page: https://stspg.io/nqv2k0y8y28w

## Updates from Twilio
### 2026-07-14 17:40 UTC: investigating
Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-07-14 17:45 UTC: investigating
In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-07-14 18:04 UTC: identified
The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-07-14 19:00 UTC: monitoring
The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.

### 2026-07-14 19:37 UTC: resolved
Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).