# Delays with Phone Number Registration to A2P 10DLC - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 4h 39m - started 2026-09-18 19:21 UTC - Trust Hub, PHONE NUMBERS - id: DWN-8d3657a9a8 - Official page: https://stspg.io/6p26hg0bfrmx ## Updates from Twilio ### 2026-09-18 19:21 UTC: investigating Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details. ### 2026-09-18 19:31 UTC: investigating We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-18 20:01 UTC: investigating We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-18 21:01 UTC: identified Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-18 22:02 UTC: identified Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-09-18 23:00 UTC: monitoring Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-19 00:00 UTC: resolved The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time. From the builder: does your app depend on Twilio? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=twilio) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Twilio. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-8d3657a9a8), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.