# Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 9h 35m
- started 2026-10-27 08:37 UTC
- Voice, Europe
- eu
- id: DWN-8dc55ec5aa
- Official page: https://stspg.io/7d5kng83zn6z

## Updates from Twilio
### 2026-10-27 08:37 UTC: investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-27 09:44 UTC: investigating
Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-27 10:43 UTC: identified
Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-27 12:03 UTC: monitoring
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-27 14:05 UTC: monitoring
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-27 18:12 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

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