# SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 8h 45m
- started 2026-04-21 10:46 UTC
- SMS Long Code, North America, SMS Short Code, North America
- us
- id: DWN-90117bd332
- Official page: https://stspg.io/7jfy19g07w8x

## Updates from Twilio
### 2026-04-21 10:46 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-21 11:47 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 13:45 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-04-21 13:48 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-04-21 15:28 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-21 16:29 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 17:30 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 17:30 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 19:31 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.

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