# Provisioning Status Not Being Available for Branded Calling

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 7m
- started 2026-09-09 17:34 UTC
- Console
- id: DWN-90d3ef2238
- Official page: https://stspg.io/j299rz0q0z8d

## Updates from Twilio
### 2026-09-09 17:34 UTC: investigating
We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-09 18:34 UTC: identified
The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-09 19:30 UTC: monitoring
Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-09-09 20:41 UTC: resolved
The issue for Branded calling inside the Twilio Console has been resolved and it is operating normally at this time.

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