# Processing Delays Within Conversation Intelligence V2

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 5m
- started 2026-05-27 15:08 UTC
- Flex Agent Desktop, Conversation Intelligence
- id: DWN-924a7512d7
- Official page: https://stspg.io/k45r77d2075q

## Updates from Twilio
### 2026-05-27 15:08 UTC: identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-27 15:27 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-27 15:28 UTC: identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-27 15:35 UTC: identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.

### 2026-05-27 16:42 UTC: monitoring
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-27 17:13 UTC: resolved
Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.

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