# Delayed Account Reactivations

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 13h 20m
- started 2026-03-25 22:17 UTC
- Billing
- id: DWN-9381272f69
- Official page: https://stspg.io/lctw1q80w24g

## Updates from Twilio
### 2026-03-25 22:17 UTC: investigating
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.

### 2026-03-25 22:41 UTC: investigating
We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.

### 2026-03-25 23:34 UTC: investigating
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.

### 2026-03-26 01:33 UTC: investigating
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.

### 2026-03-26 01:45 UTC: identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-26 02:43 UTC: identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-26 04:39 UTC: identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-03-26 08:57 UTC: identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

### 2026-03-26 10:31 UTC: monitoring
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-26 11:02 UTC: monitoring
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-26 11:37 UTC: resolved
We are no longer experiencing issues with Automatic Account Reactivations following successful payments. This incident has been resolved.

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