# Possible 503 Errors for Messaging Traffic in the Australia Region

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 14m
- started 2026-10-28 14:18 UTC
- Programmable Messaging API
- au
- id: DWN-941d16affe
- Official page: https://stspg.io/t90f3vj6npmq

## Updates from Twilio
### 2026-10-28 14:18 UTC: investigating
Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-28 15:21 UTC: identified
Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-28 16:20 UTC: identified
Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-28 18:18 UTC: identified
Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-28 21:03 UTC: monitoring
Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-28 21:32 UTC: resolved
Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

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