# New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 23h 58m
- started 2026-04-29 17:40 UTC
- WhatsApp Messaging
- id: DWN-946422dd88
- Official page: https://stspg.io/lljy8rk0rm0z

## Updates from Twilio
### 2026-04-29 17:40 UTC: investigating
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-04-29 18:24 UTC: identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts
and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

### 2026-04-29 19:27 UTC: identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

### 2026-04-29 21:33 UTC: identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

### 2026-04-30 02:33 UTC: identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

### 2026-04-30 10:31 UTC: identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.

### 2026-04-30 17:38 UTC: resolved
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.

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