# Delays in Transcription Completion

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 9h 55m
- started 2026-03-03 23:34 UTC
- Console
- id: DWN-96e90b38f0
- Official page: https://stspg.io/mnlbzyhgfd93

## Updates from Twilio
### 2026-03-03 23:28 UTC: investigating
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.

### 2026-03-03 23:34 UTC: investigating
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.

### 2026-03-04 00:57 UTC: investigating
Customers may continue experiencing delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 2 hour or as soon as more information is available.

### 2026-03-04 01:50 UTC: monitoring
We are observing recovery in Transcription completion times for services with PII Redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-04 02:15 UTC: investigating
We are moving the incident status from 'Monitoring' back to 'Investigating', as customers may continue to experience delays in transcription completion for services with PII Redaction enabled. Our team is actively investigating the issue and will provide an update within 2 hours or sooner if additional information becomes available.

### 2026-03-04 03:47 UTC: monitoring
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-04 04:35 UTC: monitoring
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-04 06:45 UTC: monitoring
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-04 08:43 UTC: monitoring
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-04 09:29 UTC: resolved
We are not experiencing delay in Transcription completion for services with PII Redaction enabled. The underlying issue has been addressed, and the service is operating as expected. This incident has been resolved.

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