# Issues Accessing the Subaccounts Tab in Voice Insights

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 18m
- started 2026-06-29 07:50 UTC
- Voice Insights US1, Voice Insights AU1, Voice Insights IE1
- id: DWN-988a989065
- Official page: https://stspg.io/n5r33y6v8828

## Updates from Twilio
### 2026-06-29 07:50 UTC: investigating
We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the New Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-29 07:55 UTC: investigating
We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-29 08:30 UTC: monitoring
Voice Insights within the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-29 09:08 UTC: resolved
The issue preventing access to the Subaccounts tab within Voice Insights has been resolved and Voice Insights is operating normally at this time.

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