# On Call Engineers are Investigating a Flex Issue

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 18m
- started 2026-05-06 16:57 UTC
- id: DWN-9984ef594b
- Official page: https://stspg.io/qjxxzgcl0by9

## Updates from Twilio
### 2026-05-06 16:57 UTC: investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-05-06 17:15 UTC: resolved
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

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