# Phone Number Configuration Failures

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 14m
- started 2026-08-12 16:10 UTC
- PHONE NUMBERS
- id: DWN-9c1e78e26e
- Official page: https://stspg.io/9kkftzgbmzmy

## Updates from Twilio
### 2026-08-12 16:10 UTC: investigating
We are experiencing failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-12 17:05 UTC: investigating
We continue to experience failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-12 18:55 UTC: identified
The issue causing failures with Phone Number configuration has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-12 19:41 UTC: monitoring
Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-12 20:11 UTC: monitoring
Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-12 20:24 UTC: resolved
The failures with Phone Number configuration has been resolved and is operating normally at this time.

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