# Voice Insights Sub-Account Dashboard Impacted in US1

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 10h 27m
- started 2026-03-23 07:56 UTC
- Voice Insights US1
- id: DWN-9cbd8af4b8
- Official page: https://stspg.io/zmgfvdx582dl

## Updates from Twilio
### 2026-03-23 07:40 UTC: investigating
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-03-23 07:56 UTC: investigating
We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-23 08:45 UTC: investigating
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-23 11:07 UTC: investigating
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-03-23 15:04 UTC: monitoring
We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-23 17:02 UTC: monitoring
Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-23 18:23 UTC: resolved
Twilio Programmable Voice Insights is now operating normally. This incident has been resolved.

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