# Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-06-11 17:04 UTC
- id: DWN-9d5dadd7db
- Official page: https://stspg.io/fszx92k3yn2d

## Updates from Twilio
### 2026-06-11 17:04 UTC: resolved
Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. The issue has now been resolved.

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