# SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 15h 58m - started 2026-11-05 22:50 UTC - SMS, Latin America - id: DWN-9eaaa871e8 - Official page: https://stspg.io/0cdcwtnsfvqk ## Summary Twilio says some customers see SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico, while message delivery may succeed. The latest update, at 2026-11-06 14:35 UTC, reports recovery in these receipts and says monitoring of service stability is ongoing. _Written by anthropic/claude-haiku-5.5 from Twilio's own updates._ ## Updates from Twilio ### 2026-11-05 22:50 UTC: investigating Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-11-05 22:51 UTC: identified Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-11-05 23:58 UTC: identified Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-06 01:58 UTC: identified Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-06 06:12 UTC: identified Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-11-06 12:34 UTC: monitoring We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-06 14:35 UTC: monitoring We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-06 14:49 UTC: resolved The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).