# Delay in Message Redactions

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 13m
- started 2026-07-30 14:41 UTC
- id: DWN-a08c01d643
- Official page: https://stspg.io/npbhqs8hj90s

## Updates from Twilio
### 2026-07-30 14:41 UTC: investigating
We are currently investigating an issue with stuck events regarding Bulk Export API. We expect to provide another update in 1 hour or as soon as more information becomes available

### 2026-07-30 16:19 UTC: investigating
We are contiuning to investigate this issue.

### 2026-07-30 16:25 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-30 18:28 UTC: investigating
We are contiuning to investigate this issue.

### 2026-07-30 18:54 UTC: resolved
We have fully investigated the Bulk Export API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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