# Empty Catalog Index within Segment Documents

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2026-06-05 16:32 UTC
- Documentation
- id: DWN-a1d69fdb03
- Official page: https://stspg.io/qp56r8v3qw2p

## Updates from Twilio
### 2026-06-05 16:32 UTC: investigating
We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-05 17:30 UTC: investigating
We are continuing to see an issue where customers are unable to see Catalog entries on index page within Segment documents. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-05 18:01 UTC: monitoring
We are observing successful recovery where customers are unable to see Catalog entries on index page within Segment documents. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-05 18:31 UTC: resolved
We are no longer experiencing issues where customers are unable to see Catalog entries on index page within Segment documents. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).