# Flex Ai Create Notes Are Failing Due to High Private Ai Latencies

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-07-20 15:22 UTC
- Flex Application Platform
- id: DWN-a58c475160
- Official page: https://stspg.io/qyc6z0jzrr50

## Updates from Twilio
### 2026-07-20 15:22 UTC: investigating
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-20 15:29 UTC: monitoring
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-07-20 15:50 UTC: resolved
Flex Ai create notes has been resolved and is operating normally at this time.

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