# Messaging Logs API Latency & Errors

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 6h 57m
- started 2026-09-30 06:12 UTC
- SMS
- id: DWN-a5c93b3ed5
- Official page: https://stspg.io/md769v0d5j9d

## Updates from Twilio
### 2026-09-30 06:12 UTC: investigating
We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-30 07:24 UTC: investigating
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-30 09:27 UTC: investigating
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-30 12:49 UTC: monitoring
We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.

### 2026-09-30 13:09 UTC: resolved
We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

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