# User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 53m
- started 2026-04-10 06:39 UTC
- Lookup Identity Match, Lookup Line Type Intelligence \[Legacy API\], Lookup Line Type Intelligence \[Twilio API\] +2
- latam, us
- id: DWN-a6a4fc7741
- Official page: https://stspg.io/m57g6nn53r51

## Updates from Twilio
### 2026-04-10 06:39 UTC: investigating
Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-10 07:29 UTC: monitoring
We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-10 09:32 UTC: resolved
The incident has been resolved and User Authentication Identity in multiple countries across North America and Latin America is operating normally.

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