# Voice Insights Returning Inaccurate Client Call Metrics Graphs

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2026-08-26 23:25 UTC
- Voice Insights US1, Voice Insights AU1, Voice Insights IE1
- id: DWN-aa78fe89f9
- Official page: https://stspg.io/5mc6366ssyyl

## Updates from Twilio
### 2026-08-26 23:25 UTC: investigating
Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-08-26 23:44 UTC: resolved
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.

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