# Issue with Realtime Transcriptions and Deepgram

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 36m
- started 2026-10-22 16:32 UTC
- Realtime Transcriptions, Speech Recognition (Gather Speech) US1, Realtime Transcriptions US1
- id: DWN-ab483f24b8
- Official page: https://stspg.io/m4thwd86222h

## Updates from Twilio
### 2026-10-22 16:32 UTC: investigating
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.

### 2026-10-22 17:38 UTC: monitoring
We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-22 18:08 UTC: resolved
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

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