# SMS Delivery Delays from Twilio to Tigo Guatemala

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 31m
- started 2026-09-30 22:08 UTC
- SMS, Latin America
- id: DWN-ab7b70dc0f
- Official page: https://stspg.io/1v1pm24xbyrg

## Updates from Twilio
### 2026-09-30 22:08 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-30 22:30 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-30 23:19 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-01 00:39 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.

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