# SMS Delivery Delays from Twilio to MTN in Multiple Countries

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 6h 35m
- started 2026-07-13 15:51 UTC
- SMS, APAC, SMS, Middle East & Africa
- apac, me
- id: DWN-abbd279e32
- Official page: https://stspg.io/s3b8gr10kkt0

## Updates from Twilio
### 2026-07-13 15:51 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-13 15:52 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-13 16:52 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-13 16:53 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-13 18:53 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-07-13 18:54 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-07-13 20:52 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-13 22:27 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in affected countries is operating normally.

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