# Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 7m
- started 2026-06-30 21:57 UTC
- Conversation Intelligence
- id: DWN-b4a49cb451
- Official page: https://stspg.io/wxftty12wpz7

## Updates from Twilio
### 2026-06-30 21:57 UTC: investigating
Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within the next hour or as soon as we have more details.

### 2026-06-30 23:07 UTC: investigating
Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.

### 2026-07-01 00:04 UTC: resolved
Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.

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