# SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Brazil

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 44m
- started 2026-08-18 14:30 UTC
- SMS, Latin America
- latam
- id: DWN-b697472f32
- Official page: https://stspg.io/rd2l33x2z8nw

## Updates from Twilio
### 2026-08-18 14:30 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-18 15:30 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-18 17:31 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-18 20:14 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-18 22:14 UTC: resolved
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil is operating normally.

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