# Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Iraq

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1d 9h
- started 2026-08-16 23:36 UTC
- Voice, Middle East & Africa
- me
- id: DWN-b6e4a8a260
- Official page: https://stspg.io/xqk6fhwxyvc3

## Updates from Twilio
### 2026-08-16 23:36 UTC: investigating
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-16 23:44 UTC: identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-17 00:45 UTC: identified
Twilio customers may be experiencing voice call post dial delay from Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-17 02:46 UTC: identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-17 06:47 UTC: identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-08-17 15:00 UTC: identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

### 2026-08-18 06:13 UTC: monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-18 08:14 UTC: monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-18 09:03 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq are operating normally.

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