# Hosted Number Verification Calls not Reaching Customers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 14m
- started 2026-10-22 14:56 UTC
- PHONE NUMBERS
- id: DWN-b768c5f6c5
- Official page: https://stspg.io/5p6c1wh451kw

## Updates from Twilio
### 2026-10-22 14:56 UTC: investigating
Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-22 15:01 UTC: investigating
We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-22 16:01 UTC: investigating
We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-22 17:48 UTC: identified
We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. 
Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-22 19:41 UTC: monitoring
We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-22 20:10 UTC: resolved
We are no longer experiencing the issue affecting one-time passcode verification calls for Hosted Numbers. This incident has been resolved.

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