# Twilio Messaging Services Was Degraded

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 12m
- started 2026-09-08 17:27 UTC
- id: DWN-b7fccb2391
- Official page: https://stspg.io/8kdtxgf405cw

## Updates from Twilio
### 2026-09-08 17:27 UTC: monitoring
Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

### 2026-09-08 17:39 UTC: resolved
Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM  and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

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