# Multiple API Endpoints Experiencing Timeouts

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-05-26 14:18 UTC
- Studio, Group Rooms, Peer-to-Peer Rooms +9
- id: DWN-bcee4ccfa8
- Official page: https://stspg.io/g9yq43fd27t8

## Updates from Twilio
### 2026-05-26 14:18 UTC: identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-26 14:27 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-26 14:32 UTC: identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-26 15:43 UTC: resolved
Our engineers have identified an issue where customer may have experienced unexpected 500 errors or increased latency when connecting to a subset of Twilio Rest APIs. We have been observing recovery for 45 minutes.

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