# SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Airtel Niger

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 41m
- started 2026-07-02 18:29 UTC
- SMS, Middle East & Africa
- me
- id: DWN-bd3a1ed7f6
- Official page: https://stspg.io/zx14h4b1n6f0

## Updates from Twilio
### 2026-07-02 18:29 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-02 18:41 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-02 19:41 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-02 21:18 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-02 23:10 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger is operating normally.

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