# Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 35m
- started 2026-06-16 21:01 UTC
- Conversation Intelligence
- id: DWN-be4d8cc7fa
- Official page: https://stspg.io/hfh750zwy7gx

## Updates from Twilio
### 2026-06-16 21:01 UTC: investigating
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

### 2026-06-16 21:49 UTC: monitoring
Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-16 22:36 UTC: resolved
Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

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