# Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-24 19:38 UTC
- id: DWN-c38bf47beb
- Official page: https://stspg.io/2h8h5twgq2w4

## Updates from Twilio
### 2026-08-20 20:00 UTC: resolved
Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.

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