# Conversation Intelligence (Classic) is Unavailable in the new Console

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 27m
- started 2026-05-14 08:25 UTC
- Conversation Intelligence (classic)
- id: DWN-c49c378ba7
- Official page: https://stspg.io/zysft5qwwrrb

## Updates from Twilio
### 2026-05-14 08:25 UTC: investigating
We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-14 09:18 UTC: investigating
We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-14 11:17 UTC: monitoring
We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-14 11:48 UTC: monitoring
We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-14 11:52 UTC: resolved
The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.

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