# Flex Insights Historical Reporting is observing data load errors while uploading data to Gooddata.

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 55m
- started 2026-05-01 00:48 UTC
- Flex Insights
- id: DWN-c5445be369
- Official page: https://stspg.io/vcvbtd326tbm

## Updates from Twilio
### 2026-04-30 20:38 UTC: investigating
We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-30 21:29 UTC: investigating
We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-30 23:14 UTC: investigating
We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-01 00:48 UTC: investigating
We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-01 01:22 UTC: monitoring
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-01 01:43 UTC: resolved
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.

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