# User Authentication Identity SNA Failure Increase for Indosat in Indonesia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 11h 7m
- started 2026-08-03 05:48 UTC
- Verify Silent Network Auth
- id: DWN-c72bb92002
- Official page: https://stspg.io/xmfd70n296zj

## Updates from Twilio
### 2026-08-03 05:48 UTC: identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-03 06:53 UTC: identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-03 08:53 UTC: identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-03 12:59 UTC: identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-08-03 14:53 UTC: monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-03 16:56 UTC: resolved
The incident has been resolved and User Authentication Identity SNA failure increase for Indosat in Indonesia is operating normally.

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