# Conversations Errors

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 33m
- started 2026-03-16 16:53 UTC
- Conversations
- id: DWN-c73956aa3b
- Official page: https://stspg.io/sjxxfwbtvcr1

## Updates from Twilio
### 2026-03-16 16:53 UTC: investigating
Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.

### 2026-03-16 17:29 UTC: investigating
Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.

### 2026-03-16 18:37 UTC: monitoring
We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-16 19:27 UTC: resolved
We are no longer experiencing reported errors for Conversations. This incident has been resolved.

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