# Dialogflow Virtual Agent Degraded

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 11m
- started 2026-08-10 17:59 UTC
- Dialogflow US1
- id: DWN-c741f71c3d
- Official page: https://stspg.io/jg703pv3mtzy

## Updates from Twilio
### 2026-08-10 17:59 UTC: investigating
We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.

### 2026-08-10 18:01 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-10 18:59 UTC: investigating
We are still investigating issue. We will provide an update within two hours or sooner.

### 2026-08-10 20:14 UTC: monitoring
Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-10 21:10 UTC: resolved
The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

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