# Error When Submitting Tickets on help.twilio.com

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 22m
- started 2026-05-06 11:01 UTC
- Customer Support Center
- id: DWN-ccf268979e
- Official page: https://stspg.io/9kwp2tn8mr41

## Updates from Twilio
### 2026-05-06 11:01 UTC: investigating
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-05-06 11:21 UTC: identified
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-06 12:21 UTC: monitoring
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-06 12:53 UTC: monitoring
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-06 13:23 UTC: resolved
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.

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