# Errors Impacting Real-Time Transcriptions, Conversation Relay, \ Voice TwiML - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 2h 47m - started 2026-09-12 21:25 UTC - Speech Recognition (Gather Speech) US1 - id: DWN-cf86ab0335 - Official page: https://stspg.io/jmn01bv482fh ## Updates from Twilio ### 2026-09-12 21:25 UTC: investigating Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-12 21:27 UTC: identified Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-12 22:12 UTC: identified Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-09-12 23:12 UTC: monitoring We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-09-13 00:12 UTC: resolved We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).