# SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 6h 53m
- started 2026-05-19 05:57 UTC
- SMS, Europe
- eu
- id: DWN-d0ae6e4cc7
- Official page: https://stspg.io/kgplh2y7rptw

## Updates from Twilio
### 2026-05-19 05:57 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-19 06:57 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-19 07:29 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-19 08:37 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-19 10:47 UTC: monitoring
We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-19 12:50 UTC: resolved
The incident has been resolved and SMS delivery between Twilio and Hi3G network subscribers in Denmark is operating normally.

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