# SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 59m
- started 2026-05-29 06:03 UTC
- SMS, Europe
- eu
- id: DWN-d0c1e808b5
- Official page: https://stspg.io/ym9y6g08qx9y

## Updates from Twilio
### 2026-05-29 06:03 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-29 07:04 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-29 09:36 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-29 10:16 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-29 12:03 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.

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