# Issues Connecting to Video Rooms in the IN1 region

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 10h 54m
- started 2026-08-05 06:22 UTC
- Group Rooms, Peer-to-Peer Rooms, Go Rooms
- id: DWN-d2c8c86cf4
- Official page: https://stspg.io/gl049y27p64t

## Updates from Twilio
### 2026-08-05 06:22 UTC: investigating
Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-08-05 06:51 UTC: investigating
We are currently investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-05 07:35 UTC: investigating
We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-05 09:34 UTC: investigating
We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-05 13:34 UTC: investigating
We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.

### 2026-08-05 15:20 UTC: monitoring
We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-05 17:16 UTC: resolved
We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.

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