# MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 17h 12m
- started 2026-09-07 05:55 UTC
- MMS Short Code, North America
- us
- id: DWN-d449de58ef
- Official page: https://stspg.io/fp77r2fzkvw0

## Updates from Twilio
### 2026-09-07 05:55 UTC: investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-07 07:00 UTC: investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-07 09:01 UTC: investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-07 13:03 UTC: identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-07 14:03 UTC: identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-07 16:06 UTC: identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-07 20:06 UTC: identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-09-07 21:01 UTC: monitoring
We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-07 23:07 UTC: resolved
The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

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