# On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 11m
- started 2026-10-16 23:47 UTC
- id: DWN-d82e9a2660
- Official page: https://stspg.io/0x8tkpn247h5

## Updates from Twilio
### 2026-10-16 23:47 UTC: investigating
Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-16 23:58 UTC: resolved
We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.

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